I paid for my account to be reactivated, I have the recipt that the payment went. But my account is still not able to feed my ponies. I tried to email BOTH creators of PI for help, BOTH come back as dead emails.
Delivery to the following recipients failed.
andreas@induztrial.com
maria@induztrial.com
What do I do? Who do you tell when the owners themselves as the only ppl to contact and you cant contact them.
06-18 06:29 2
 | |
06-18 06:33 4576
 | Open up a support ticket, that will work.      |
06-18 06:33 4510
| Try to send your message through support. Click Help > Support and send in your support ticket.  |
06-18 06:34 4577
| Click on Help - Support, and just enter all info relevant  |
06-18 06:44 3
| where is the help tab? I've been looking up and down the menu bar on the left and Im not seeing it. |
06-18 06:44 4
| oh jebus im blind |
06-18 06:46 5
| ok nope the help desk I thought was the help is a persons account. So Im back to not seeing where is the help tab on the left. |
06-18 06:52 6
| ok found it.. TY for the help ^_^ |
06-18 06:52 13739
| Quote Haruka Tenoh:
Help is on your main bar next to: My Island- My Account- Classifieds- Community- Search- Help (when you press: Help another bar underneath this bar appears with more options and there you will see) Manual- FAQ- Rules- Support- Forum Press support and Choose too open a Ticket for Help. |
06-18 07:08 6544
| I'm pretty sure it can take somewhere between 24 hours for the transaction to process, so if it doesn't go through immediately it will within a few minutes or hours.     |
06-18 07:44 7386
 | [Topic moved by Hayte to Help] Reason: Please make sure to ask PI related questions in the Help forum.  |
06-18 16:57 46
 |  see? |
06-18 20:53 10376
 | Did it work now? I'm just wondering how long it took. I renewed one of my accounts today and it's still showing it hasn't been renewed. This is odd because for 3 years every single time I renewed an account through PP, my renewal was instantaneous, and I mean within seconds I had the PM saying it was done. Not this time though. It's very worrisome. :/ I have no need to conform to the stereotypes that others have defined for me. http://ponyisland.org/index.php?src=forum&sub=replies&forum=26&topic=2957854--> My NEW ML Link!  Wild Ponies Rock! Get your own Wild Pony! |
06-18 22:38 6056
| It can take up to 24 hours, if not more, for a renewal to go through. |
06-19 02:12 10385
| Quote :
I think it depends on how you pay. My renewals always show up instantly, within 5 seconds I'll have the PM saying the account has been paid for. I don't see why it would change after 3 years, when my payment method is the same as it's always been. :/ I have no need to conform to the stereotypes that others have defined for me. http://ponyisland.org/index.php?src=forum&sub=replies&forum=26&topic=2957854--> My NEW ML Link! Wild Ponies Rock! Get your own Wild Pony! |
06-19 03:13 6059
| Quote WildCard:
Yeah, I'm not to sure about it? Some people say it's instantaneous and others say it can take up to 3-5 business days. |
06-21 03:24 7
| Well I did the help ticket thing. Its been 2 days and not reply in will they either refund my money or activate my account so my ponies wont die. Im getting very depressed and less likely to renew next time. Has anyone had this happen? |
06-21 11:17 7659
 | You can always respond to a support ticket that is not solved if you have questions or don't understand something by opening it, typing your question in the reply box under your ticket, and clicking reply. In payment cases, the Admin are the only people who can hunt down payments to connect them, so you may need to wait a few days after giving all of the requested information. |
