So I know that you obviously don't open up a support ticket for questions about the general gameplay of PI, because well... that's what this forum is for!
For one example, I have had a thread deleted and the reason of the deletion made no sense to me, so I wanted clarification. So would it be appropriate to open up a support ticket about it? Would it be rude to PM the MOD directly?
And yes, I actually HAVE read the rules.
I think either would be appropriate.
Does it tell you who deleted the thread? I can't remember if it does or not. In that case it would be best to PM the MOD who deleted it, who will nicely explain it to you.
ETA: I'd say PM the MOD directly first, and if you can't sort it out, then open a support ticket. You can also ask for a copy of the thread and fix up the mistake/error that got it deleted in the first place so you don't have to retype the whole thing as well.
To lazy to edit again.
MODs are all very nice and happy to help. Nothing gets deleted for no reason as well. They're here to help make our gameplay a better experience for us, so it's not rude to PM them at all.
Ok thanks guys
We ask you PM the MOD directly, as they will be able to explain why they deleted what they did. Opening a ticket brings things to all MODs, who may or may not have any idea about your thread to begin with.
Ok thank you